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Submitting A Support Ticket To Thrive Themes

Lesson 9

The more detailed your support ticket is, the more likely it will be fixed without having to send messages back and forth. 

Think of a support ticket like a relationship, you get back what you put in. If your support request is vague, you will get a vague response and delay the process.

- Philip Borrowman


HINT - when you submit a support ticket: Use video to show what the problem is. This really speeds up the time to resolve issues.